Lincoln Mobility Policies

Refund Policy

The following items apply to all potential refunds for merchandise returns:

• A receipt is required for the refund of any purchase (subject to the Return Policy).
• Lincoln Mobility can only issue store credit for items being returned without a receipt.
• Lincoln Mobility reserves the right to (a) charge a minimum 25% restocking fee for returned items or (b) deny the return completely.

The following products are non-returnable and non-refundable:

Privacy Policy

At Lincoln Mobility, we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience. Please refer to the information below for more details about our privacy policy.

What information do we collect? How do we use it?

When you order from Lincoln Mobility, we need to know your name, email address, billing and shipping addresses. This allows us to process and fulfill your order and to notify you of your order status. To process payment for your order, we’ll also need your credit card number, expiration date, and 3-digit security code. All of this information will be collected during the checkout process and can be saved for future orders when you create a Lincoln Mobility account.

When you register for a Lincoln Mobility account, we need your name, email address, and other information that helps us to customize your online experience toward your specific needs and interests.

Product Reviews can only be submitted by customers who have actually purchased the product from Lincoln Mobility. Customers will be invited to submit a review on most products about 30 days after their purchase. Submitting a review is not required, but we at Lincoln Mobility appreciate your feedback as we strive to provide only the best products for our customers.

Lincoln Mobility may make efforts personalize your shopping experience by using your purchases to shape our recommendations about products that might be of interest to you.

We may also use the information we collect to occasionally notify you via email bout important functionality changes to the Lincoln Mobility website, new Lincoln Mobility products and services, and special offers we think you’ll find valuable. If you would rather not receive any of this information or would like to opt out of receiving certain information, refer to the “update my preferences” and “unsubscribe” links in the footer of any email you’ve received from Lincoln Mobility.

How does Lincoln Mobility protect customer information?

When you place orders with Lincoln Mobility, our site processes your purchases using a secure server. The information you provide to is is sent via secure socket layer (SSL) transmission. Furthermore, all of this data is protected against unauthorized access once in our possession.

Will Lincoln Mobility disclose the information it collects to outside parties?

Lincoln Mobility does not sell or rent your personal information to third parties. According to our privacy policy, updated 01/01/2016, Lincoln Mobility must disclose name and address information to our shipping providers to facilitate the delivery of products ordered online by our customers.

Lincoln Mobility may release account information when we believe, in good faith, that such release is necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of Lincoln Mobility, our users, or others.

How does Lincoln Mobility allow customers to update or change the information it collects?

Customers may update or change the information related to their Lincoln Mobility account by accessing the “My Account” page (found under the “shop” link in the menu or via our site’s built-in search function). By logging in with the email address and password designated upon account creation, customers may update or change the information attached to their account. Please email Support@LincolnMobility.com with any questions or requests for help with this process.

Summary of Privacy Policy

Lincoln Mobility is committed to protecting the privacy of our customers. We use the information we collect on the site to make shopping at LincolnMobility.com possible and to enhance our customers’ overall shopping experience. We do not sell, trade, or rent our customers’ information to third parties. If you wish not to receive any announcements or special offers from Lincoln Mobility via email, visit the “update preferences” or “unsubscribe” link in the footer of any Lincoln Mobility email.

Customer Consent

By using the Lincoln Mobility website, customers consent to the collection and use of the information they provide by Lincoln Mobility. As Lincoln Mobility evolves, this privacy policy is likely to evolve with it. We will not reduce our customers’ rights under this policy without explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice so that customers are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Residential Shipping Options

In many instances, instead of receiving product at our retail location, our customers may decide to have their product drop shipped directly to their home. As a dealer of Golden Technologies products, customers should be aware that we offer multiple options for residential deliveries: curbside and white glove delivery. Residential deliveries of any kind do entail additional charges. Also, while most carriers will contact residential customers before delivery, it is not required; if a notification call is necessary before delivery, it must be requested when you place your order.

(1) Residential Curbside Delivery

The first tier of residential shipping available to Lincoln Mobility customers is Curbside Delivery. During a residential curbside delivery, the driver will leave the product in the customer’s driveway or on the porch of the customer’s home, as long as their are no steps leading to either location. When a customer selects curbside delivery, he or she will be responsible for getting the product inside his or her home.

(2) White Glove Delivery

The third, most recommended tier of residential shipping available to Lincoln Mobility customers is White Glove Delivery. During a White Glove delivery, a White Glove Agent will:

1. Deliver the unit inside the customer’s home
2. Unpack the unit
3. Set up the unit in the room of the customer’s choice
4. Connect the unit to power (if applicable)
5. Remove all packing debris

During this type of delivery, there are certain terms and restrictions:

• Before delivery, the customer must clear the space where the product is to be setup, as well as a path leading to that space.
• If the white glove agent must go up or down more than one flight of stairs, the customer must notify Lincoln Mobility when the order is placed.
• White Glove Agents will certainly move a product up or down more than one flight of stairs, but additional fees may apply.
• The determination of whether or not a living space is unsanitary is reserved to the discretion of the White Glove Agent. If a White Glove Agent feels a true and direct threat to his health and well-being, he will will Contact Lincoln Mobility.
• Outside delays due to unavailability of the customer or inclement weather, White Glove Agents have up to twelve days from the day the unit ships to deliver the unit to the customer.
• Agents will contact the customer prior to delivery to schedule a delivery window. Agents are not required to give less than a four-hour delivery window, although they may provide a narrower window if possible.
• There is no product training for the customer involved with White Glove delivery.

(1) Shipping Policy

Transit Time

When ordering a product from Lincoln Mobility, customers will receive an estimated transit time. This is not the same as a lead/build time. The lead/build time is the amount of time it takes to build or prepare a product prior to shipping. Transit time is based on the average duration it takes freight carriers to move a shipment from a warehouse facility to the end destination. These transit times are always averages; a shipment delivery within 2 days of the estimated transit time is considered on time and acceptable. Please note that transit times can be delayed by holidays and/or adverse weather conditions.

Orders Required by a Specific Date

If a product is required within a set time frame, the customer must not only request expedited order processing, but also a guaranteed shipping service. Please note that extra charges may apply to guaranteed shipping.

Cancellation of Orders After Shipment of Product

When an order has been cancelled after the product has shipped, but not yet delivered, the customer must do the following:

1. Notify Lincoln Mobility at orders@lincolnmobility.com or (402) 421-8800 of the cancellation.
2. Refuse the shipment, signing the delivery receipt with “Order Cancelled.”

The customer will be responsible for (a) freight charges in both directions, and (b) a restocking fee of 15% (25% for a Golden PR-502). Custom orders may not be eligible for cancellation after shipment.

Reconsignment for Change of Destination

If an order has shipped to the incorrect address, please refuse the shipment, signing the delivery receipt with “Wrong Address.” Please then contact Lincoln Mobility at orders@LincolnMobility.com or (402) 421-8800 to request reconsignment. If the original shipping address was entered incorrectly through no fault of Lincoln Mobility, the customer will be responsible for all additional shipping charges.

If a customer refuses any shipment without first getting approval and a Return Authorization number from Lincoln Mobility, he or she will be liable for all freight costs and a restocking fee.

(2) Receiving Policy

Despite taking all possible precautions, freight damage can occur during shipment. We at Lincoln Mobility understand the stress and anger at receiving a freight-damaged product, so we have implemented policies to ensure that freight damage issues can be handled quickly and efficiently.

There are four categories of freight damage, into which most situations will fall: (a) Visible Damage, and (b) Concealed Damage.

The most important thing for the customer to remember about our receiving policy is this: do not sign the delivery receipt until every step of the Lincoln Mobility Receiving Policy has been completed. If the customer signs the delivery receipt before following the Lincoln Mobility Receiving Policy and an issue is discovered, he or she may limit the options available to resolve the issue. Lincoln Mobility recommends that shipments be inspected immediately upon delivery. If freight damages are found, please notify Lincoln Mobility immediately at orders@LincolnMobility.com or (402) 421-8800.

(a) Visible Damage

Visible Damage is damage that is clearly visible on the box. Under the Lincoln Mobility Receiving Policy, every box in a shipment must be examined for damage. Any cuts, bends, or tears in a box should be noted on the delivery receipt. By notating box damage on the delivery receipt, the customer allows Lincoln Mobility recourse against the freight carrier for any damage he or she may find on the product inside the box. This recourse is essential to offsetting any loss Lincoln Mobility may incur for repairing or replacing the damaged product. Per the Lincoln Mobility Receiving policy, failure to inspect visibly damaged shipments may limit the options available to resolve the damage issue; if a visibly damaged shipment is not signed for as “damaged,” Lincoln Mobility cannot issue a replacement free of charge. Lincoln Mobility will be glad to either replace the product with charges for freight or replace the unit at no charge.

If the box appears to have suffered substantial damage, the customer has the right to open the box and inspect the shipment prior to signing for it. The damage visible on the box must warrant inspection, however; unless a box is clearly and severely punctured, crushed, torn, or otherwise in disrepair, inspection prior to signing is at the freight carrier’s discretion.

(b) Concealed Damage

Not all freight damage will bear the marks of misuse on the box. In instances where damage is discovered upon opening the box, the customer must contact Lincoln Mobility within 48 hours of the delivery. Lincoln Mobility can guarantee full assistance only to customers who report concealed freight damage within 48 hours of delivery. For products reported as damaged upon delivery within 48 hours, Lincoln Mobility will:

Send the customer parts necessary to facilitate repair (at no cost), or
Return the product for in-house repair (at no cost), or
If a unit cannot be replaced after in-house inspection, Lincoln Mobility will replace the unit (at no cost).

Please note that Lincoln Mobility will waive costs only if the Lincoln Mobility Receiving Policy is followed as listed above.

Website Terms of Use

All Lincoln Mobility website accounts are subject to termination if user activity is deemed abusive or harmful to other users or the rest of the site.

Request Lincoln Mobility Account Deletion

If you would like to delete your Lincoln Mobility account, please send a request to info@LincolnMobility.com or submit a contact form via our Contact Us page.

Lincoln Mobility Intellectual Property

The Lincoln Mobility and all of its original content are the sole property of Lincoln Medical Equipment, Inc. and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Changes to This Agreement

Lincoln Mobility reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Lincoln Mobility site immediately.

Contact Us

If you have any questions or concerns about Lincoln Mobility Terms & Conditions, please contact us via email at info@LincolnMobility.com.